{"id":636,"date":"2022-08-03T04:38:27","date_gmt":"2022-08-03T04:38:27","guid":{"rendered":"https:\/\/www.trinitech.co.za\/?page_id=636"},"modified":"2022-08-03T04:46:59","modified_gmt":"2022-08-03T04:46:59","slug":"advanced-call-center-features-reporting","status":"publish","type":"page","link":"https:\/\/www.trinitech.co.za\/?page_id=636","title":{"rendered":"Advanced call center features &#038; reporting"},"content":{"rendered":"\n<h2 class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:18px\">Queue that call\u2026 don\u2019t miss it<\/h2>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-black-background-color has-text-color has-background\" style=\"font-size:15px\"><img loading=\"lazy\" width=\"421\" height=\"222\" class=\"wp-image-544\" style=\"width: 350px;\" src=\"https:\/\/www.trinitech.co.za\/wp-content\/uploads\/2022\/08\/wallboard-report.png\" alt=\"\" srcset=\"https:\/\/www.trinitech.co.za\/wp-content\/uploads\/2022\/08\/wallboard-report.png 421w, https:\/\/www.trinitech.co.za\/wp-content\/uploads\/2022\/08\/wallboard-report-300x158.png 300w\" sizes=\"(max-width: 421px) 100vw, 421px\" \/> <strong>Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called, without being transferred multiple times. The reward for this &#8211; more sales, happy customers and better reviews! 3CX offers a full-featured call center solution with dynamic call queues, reporting, wallboards and CRM integration. Complex and advanced call flows can be designed using a simple drag and drop call flow designer tool. But it\u2019s not just calls! 3CX incorporates live chat, Facebook, and SMS, to elevate your call center into a full contact center solution.<\/strong><\/p>\n\n\n\n<ul class=\"has-black-color has-text-color\" style=\"font-size:15px\"><li><strong><em>Record calls for legal and quality monitoring purposes.<\/em><\/strong><\/li><li><strong><em>Train agents during a live call with Listen in and Whisper.<\/em><\/strong><\/li><li><strong><em>Use Barge in to take over when needed.<\/em><\/strong><\/li><li><strong><em>Ticket responses can be monitored centrally.<\/em><\/strong><\/li><li><strong><em>Record calls for legal and quality monitoring purposes.<\/em><\/strong><\/li><li><strong><em>Train agents during a live call with Listen in and Whisper.<\/em><\/strong><\/li><li><strong><em>Check agent performance with the built-in reports.<\/em><\/strong><\/li><li><strong><em>See longest wait time and abandoned calls.<\/em><\/strong><\/li><li><strong><em>Get reports on SLA and call-back statistics.<\/em><\/strong><\/li><li><strong><em>Switchboard \/ wallboard for real-time monitoring of queues.<\/em><\/strong><\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Queue that call\u2026 don\u2019t miss it Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called, without being transferred multiple times. The reward for this &#8211; more sales, happy customers and better reviews! 3CX offers a full-featured call center solution with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":532,"parent":130,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=\/wp\/v2\/pages\/636"}],"collection":[{"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=636"}],"version-history":[{"count":7,"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=\/wp\/v2\/pages\/636\/revisions"}],"predecessor-version":[{"id":645,"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=\/wp\/v2\/pages\/636\/revisions\/645"}],"up":[{"embeddable":true,"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=\/wp\/v2\/pages\/130"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=\/wp\/v2\/media\/532"}],"wp:attachment":[{"href":"https:\/\/www.trinitech.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}